Contents

 

FREQUENTLY ASKED QUESTIONS


What is ESPN Player?

ESPN Player is ESPN’s live and on-demand streaming service showing premium and exclusive sporting action for the European, Middle East and African audience. You can watch thousands of events instantly on a range of internet-connected devices including PC/Mac, Apple iPad tablets and selected Samsung and LG Connected TVs.


From NCAA, to World Lacrosse Championships, Poker and extreme sports, the choice is yours. You simply choose your favourite sports and buy a pass that suits you. ESPN Player is available in many countries across Europe, Middle East and Africa and selected countries from the rest of the world. Please check the channel-specific FAQs for further territory and pricing details (access per country may differ per sport channel). ESPN Player is available in most countries around the world on a subscription basis, with a 12 month pass, monthly recurring pass and day pass all available.

 

What sports are available on ESPN Player?

NCAA College Sports– US sports including College Football, Basketball, Lacrosse, Ice Hockey, Volleyball, Athletics, Soccer, Baseball, Softball etc.

World Lacrosse Championships

X Games – Winter and Summer Extreme sports from Aspen, Colorado and Austin, Texas.

World Series of Poker (WSOP)– A number of poker tournaments including the Main Event.

 

What countries is ESPN Player available in?

Please see the channel specific FAQs for country availability.

 

Can I watch ESPN Player on my computer?

Yes. Simply visit www.espnplayer.com, select your favourite sports channel and subscribe to one of the subscription packages available.

 

Can I watch ESPN Player on my Tablet?

Yes. ESPN Player is available, as a downloadable app, on iPad. Simply download the FREE ESPN Player application from the iPad app store, and then use your ESPN Player username and password to log-in and access your account. You must purchase your pass via a web browser (there is currently no in-app purchases).

Currently ESPN Player is only available on iPad. ESPN Player is not currently available on Android or smartphones.

 

Can I watch ESPN Player on an internet connected 'Smart' TV?

Yes. ESPN Player is available on Samsung and LG (Connected) Smart TVs.



To access ESPN Player on your Samsung or LG TV simply visit the APP section of your TV and find ESPN Player. If you are an EXISTING customer please use your ESPN Player username and password to log-in and access your account. If you are a NEW customer please subscribe to ESPN Player by visiting www.espnplayer.com on your internet browser. Once subscribed, launch the downloaded ESPN Player app on your TV and enter your username and password to log-in and access your account.


ESPN Player is available on most Samsung Smart TVs, including 2012 & 2013 & 2014 models.


ESPN Player is available on most LG TVs, including the 2013 models. The ESPN Player LG app is not currently available on 2014 devices, although this is coming soon.


For more information on ESPN Player on Samsung TV please visit: http://www.espnplayer.com/samsung/


For more information on ESPN Player on LG TV please visit: http://www.espnplayer.com/lg

 

How else can I watch ESPN Player?

ESPN Player does not block connection by HDMI. You can connect your laptop to any TV by a HDMI cable. ESPN Player is also compatible across multiple browsers, if using Google Chrome you can ChromeCast ESPN Player to your TV. At the moment ESPN Player is not available on SmartPhone. For more information regarding ESPN Player access please visit: www.espnplayer.com/devices

 

What languages does ESPN Player support?

All video, audio and text content on ESPN Player is currently in English. Some content, usually the most popular events (such as College Football Playoff or March Madness) will be available with additional language commentary. When another language is available on commentary this will be on ESPN Player as a separate stream, clearly noting the language of commentary on the title of the event.

 

How do I sign up to a subscription package to watch live and on-demand events?

To sign up to any of the packages available, simply select one of the pricing boxes on the relevant sports pages (e.g. NCAA College Pass) or click on the 'Sign Up' button at the top right of any page.


If you are already a registered user, simply click 'Sign In' at the top of the player or on any slide and enter your username and password.

 

How do I pay?

ESPN Player accepts Visa and MasterCard payments in various currencies. Please ensure that during the signup procedure you enter all the required details and remember your username and password (these will be emailed to you upon confirmation of payment). Paypal is currently not available as a payment option.

 

How do I unsubscribe/ cancel my subscription from ESPN Player?

If you wish to unsubscribe from ESPN Player, please email one of our customer service team members on support@espnplayer.com. You should receive acknowledgement of receipt of your email, and a response within 12 business hours from when it was received. Once your cancellation request has been completed, you will receive a confirmation from our Customer Service Team. If there are any problems with your cancellation request, a member of our team will contact you. In order for your enquiry to be dealt with efficiently, please provide your name, relevant account information and the reason you wish to unsubscribe –the email must be sent from the email held on your account. If you are on a recurring pass, you must inform support@espnplayer.com at least three working days before your subscription renewal date is due to ensure that no automated payment is taken.


If you are cancelling a recurring pass, then your subscription will be cancelled as of the next billing date (you will still have access up to when your next payment would have been due).

 

After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?

Try closing your browser and log back in. If this fails to help, push ‘ctrl’ and ‘F5’ together on your browser to force the browser to refresh (or close the app fully on TV or iPad). If this does not work, the issue may be related to a web browser media player plugin issue, follow these steps to resolve:
First step, uninstall Adobe Flash Plugin.
On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
Once you have removed Adobe Flash, ***restart your computer***
Finally, reinstall Flash directly from Adobe's website:http://get.adobe.com/flashplayer/

 

How many devices can I use my log-in on?

You can use your log in on as many devices as you wish, but you can only log in to two devices simultaneously. This means you can watch one game on your iPad and one on your laptop. If you are logged in to more than two devices you will see an on-screen warning and you will be logged out of your account.

 

Can I buy a pass to start in the future?

At the moment this facility is unavailable. As soon as the transaction is made, your pass is active and will last for the duration of the pass type (24 hours, 7 days or 12 months).

 

System/Technical Requirements

Before purchasing ESPN PLAYER please take a moment to review our System Requirements.

Minimum Windows Requirements

  • Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
  • Microsoft Windows XP SP2 or Microsoft Windows Vista.
  • Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:
  • Adobe Flash Player 9.0.124.0 or above
  • Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
  • Free hard disk space: 300 MB.
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

  • PowerPC G3 600 MHz
  • Pentium III 1GHz
  • Mac OS X 10.4+
  • Macromedia Flash Player 9
  • Firefox v1.5+
  • Flip4Mac v2.0+
  • Internet connection bandwidth: 800 kbps (DSL/Cable or higher) minimum, or higher recommended.
  • Free hard disk space: 300 MB.
  • Video adapter and monitor: Super VGA (1024x768) or higher.

 

Contact Us

If you have any questions or comments, please contact a member of our Customer Service Team who will be happy to help using one of the following services:

Online Live Chat – Please click here to talk live to a member of our customer service team.

Offline Email Please email us at support@espnplayer.com or click here to email a member of our Customer Service Team. You should receive a response within 12 business hours.



PLEASE NOTE OUR HOURS OF SERVICE:

  • Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
  • Offline Email: 10 hours per day between the hours of 2am – Midday (EST) / 7am – 5pm (GMT)