American Le Mans - FAQ FAQ MENU
Contents

 
» What is American Le Mans?
» What am I able to watch?
» When does each event start?
» Can I watch on demand?
» How do I purchase a package?
» What packages are on offer?
» From which territories can I watch American Le Mans on ESPN Player?
» What do I do if I have paid for a subscription and cannot watch an event?
» What are the system requirements for the American Le Mans on ESPN Player?
» How do I contact Support?

American Le Mans FAQ

 

What is American Le Mans?

The American Le Mans Series (ALMS) is a sports car racing series based in the United States and Canada. It consists of a series of endurance and sprint races, and was created in the spirit of the 24 Hours of Le Mans. Teams compete in one of five classes: LMP1, LMP2 and LMPC Le Mans Prototypes, and GT(2/E) and GTC Grand Touring cars. Race lengths vary from 1 hour, 40 minutes to 12 hours. You can watch the best of the action live and on demand on ESPN Player.

 

What am I able to watch?

Races usually take place over Friday and Saturday, with bigger events also on Sunday. Check the Schedule for further details.

 

When does each event start?

Full schedule information is available via the fixture boxes on the American Le Mans channel, or via the Schedule page.

 

Can I watch on demand?

All events that are originally broadcast live are available on demand, with a turnaround time of up to 3 hours after each broadcast has finished before they are uploaded to the site.

 

How do I purchase a package?

To sign up to a American Le Mans pass, simply select one of the subscription packages and complete the four-step purchase path following the simple instructions. Please make sure your computer meets the minimum system requirements (listed below).

 

What packages are on offer?

Two packages are on offer for the American Le Mans channel. You can buy a Race Pass which gives you access to the channel for four days, allowing you to watch live and on demand streams from any race in the season. You can also buy a Multi-Race Pass, which gives you the same access until the end of the year.

 

From which territories can I watch American Le Mans on ESPN Player?

American Le Mans on ESPN Player is available in Europe (excluding Italy), Canada, the Middle East, Africa, South America, (excluding Brazil, Chile and Mexico), Australasia (excluding Australia and New Zealand) and Asia excluding the following territories: Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nepal, New Caledonia, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam. An alternative ESPN Player service now exists in these countries.

 

What do I do if I have paid for a subscription and cannot watch an event?

Try clearing the cache (or 'Temporary Internet Files') on your browser and restarting your machine.

This may also be related to a web browser media player plugin issue, follow these steps to resolve:

First step, uninstall Adobe Flash Plugin.

On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.

On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall

Once you have removed Adobe Flash, ***restart your computer***

Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/

If problems still persist, you can contact support via the support link: http://support.espnplayer.com

There you can talk to a member of start in a live chat environment, or send an email which will be responded to within 24 hours. Please see specific hours of operation in our Contact Us section.

 

System/Technical Requirements

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Before purchasing ESPN PLAYER please take a moment to review our System Requirements.

Minimum Windows Requirements

  • Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
  • Microsoft Windows XP SP2 or Microsoft Windows Vista.
  • Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:
          - IE: http://www.microsoft.com/ie
          - Firefox: http://www.mozilla.com/firefox
  • Adobe Flash Player 9.0.124.0 or above:  http://www.adobe.com/products/flash/about/
  • Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
  • Free hard disk space: 300 MB.
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

 

Contact Us

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If you have any questions or comments, please contact a member of our Customer Service Team who will be happy to help using one of the following services:

Online Live Chat – Please click here to talk live to a member of our customer service team.

Offline Email Please email us at support@espnplayer.com or click here to email a member of our Customer Service Team. You should receive a response within 12 business hours.



PLEASE NOTE OUR HOURS OF SERVICE:

  • Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
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