ESPN College Pass FAQ FAQ MENU
Contents

 
» What is the ESPN College Pass?
» What games are available?
» When does each match start?
» Are full matches available to watch on demand?
» How do I purchase a match?
» I am a big College Football fan, but not so keen on College Basketball. Which package is the best for me?
» How does the monthly recurring pass work?
» From which territories is the ESPN College Pass available?
» What do I do if I have paid for a subscription and cannot watch the games?
» What are the system requirements for the ESPN College Pass?
» How do I contact Support?

 

ESPN College Pass FAQ


What is the ESPN College Pass?

The ESPN College Pass is the new home outside the USA for College Sports action online. With over 600 college football and basketball games (plus lacrosse, baseball, hockey and more) available live and on demand, it is the ultimate ticket for any college sports fan.

 

What games are available?

The ESPN College Pass is a year-round College Sports offering, including:
College Football
Up to 40 regular season matches per week, and over 25 Bowl Games plus the Bowl Championship Series (BCS).
Men’s College Basketball
An average of over 40 regular season matches per week including Championship Week and March Madness.
Women’s College Basketball
Up to 30 regular season matches per week including Championship Week.
College Hockey
Selected Division 1 Hockey games from March-April (including the Frozen Four).
College Lacrosse
Selected Division 1 Lacrosse games from March-May.
College Baseball
Selected College Baseball Regular Season and Regionals/Super Regional games from March-June, plus the World Series.
College Softball
Selected Regular Season games from March-June.

 

When does each match start?

Time and date information for each fixture / match-up are listed on each match item on the main scrolling timeline located at the top of the Player and also within the "Full Schedule" page. These are listed both in local time (we are using EST for all US start times), and the local time as defined by the user during registration.

 

Are full games available to watch on demand?

All matches that are originally broadcast live are available on demand, with a turnaround time of up to 3 hours after each match has finished before they are uploaded to the site.

 

How do I purchase a game?

To sign up to the ESPN College Pass, simply select one of the subscription packages (for example Monthly Recurring Pass or Annual Pass) and complete the four-step purchase path following the simple instructions. Please make sure your computer meets the minimum system requirements (listed below).

 

I am a big College Football fan, but not so keen on the other sports. Which package is best for me?

The ESPN Monthly Recurring College Pass offers you monthly access to all college games on the service and is ideally suited to the college football fan.

 

How does the monthly recurring pass work?

Once purchased, customers will be able to gain access to the relevant service for a calendar month. Upon the end of the month, the pass will automatically renew. For example, if a customer subscribes on the 15th February, the pass will run until 14th March and will be automatically billed on 15th March.
The minimum term is one month. There is no maximum term so the monthly pass gives you the flexibility to subscribe for as long as you wish.
To cancel a monthly recurring pass, please contact a support agent here: http://support.espnplayer.com/

 

From which territories is the ESPN College Pass available?

The ESPN College Pass is available in Europe (excluding Italy), Canada, the Middle East, Africa, South America, (excluding Brazil, Chile and Mexico), and Australasia (excluding Australia). For information on how to access in any other country, please visit http://proxy.espn.go.com/ncf/gameplan/
Please Note: ESPN College Pass is NOT now available in the following Asian countries: Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nepal, New Caledonia, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam. An alternative ESPN Player service now exists in these countries.

 

What do I do if I have paid for a subscription and cannot watch the games?

Try clearing the cache (or 'Temporary Internet Files') on your browser and restarting your machine.
This may also be related to a web browser media player plugin issue, follow these steps to resolve:
First step, uninstall Adobe Flash Plugin.
On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
Once you have removed Adobe Flash, ***restart your computer***
Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/
If problems still persist, you can contact support via the support link: http://support.espnplayer.com
There you can talk to a member of start in a live chat environment, or send an email which will be responded to within 24 hours. Please see specific hours of operation in our Contact Us section.

 

System/Technical Requirements

[Back to Top]
Before purchasing ESPN PLAYER please take a moment to review our System Requirements.

Minimum Windows Requirements

  • Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
  • Microsoft Windows XP SP2 or Microsoft Windows Vista.
  • Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:
          - IE: http://www.microsoft.com/ie
          - Firefox: http://www.mozilla.com/firefox
  • Adobe Flash Player 9.0.124.0 or above:  http://www.adobe.com/products/flash/about/
  • Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
  • Free hard disk space: 300 MB.
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

 

Contact Us

[Back to Top]
If you have any questions or comments, please contact a member of our Customer Service Team who will be happy to help using one of the following services:

Online Live Chat – Please click here to talk live to a member of our customer service team.

Offline Email Please email us at support@espnplayer.com or click here to email a member of our Customer Service Team. You should receive a response within 12 business hours.



PLEASE NOTE OUR HOURS OF SERVICE:

  • Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
  • Offline Email: 10 hours per day between the hours of 2am – Midday (EST) / 7am – 5pm (GMT)