For questions about NCAA / College Sports - click here
For questions about IndyCar - click here
For questions about ESPN Select Multi-sport -
click here
 

ESPN Player - Frequently Asked Questions

 
 

What is ESPN Player?

ESPN Player is a live and on-demand streaming service showing premium and exclusive sporting action for the European, Middle East and African audience. You can watch thousands of events instantly on a range of internet-connected devices including PC/Mac, iPad and iOS and Android Mobile phones.

Simply choose your favourite sports and buy a pass that suits you. ESPN Player is available in countries across Europe, Middle East and Africa. Please check the sport channel-specific FAQs for further country and pricing details (access per country may differ per sport channel). ESPN Player is available on a subscription basis, with annual passes, monthly passes and day/ event passes available. 

 

What sports are available on ESPN Player?

NCAA College Sports – U.S. college sports including College Football, Basketball, Lacrosse, Ice Hockey, Volleyball, Athletics, Soccer, Baseball, Gymnastics, Wrestling and Softball.

ESPN Select - ESPN Player's multi-sport channel, streaming a diverse mix of sports programming live and on-demand. Including X-Games, Little League World Series and much more. Check the schedules to see what sport is coming up soon.

IndyCar Series - Every single race from the Verizon IndyCar Series.

ESPN Films - Watch a selection of ESPN Films with any subscription on ESPN Player. Have an active account for NCAA, ESPN Select or IndyCar and you can watch a great selection of ESPN Films. This selection will change each month, so keep an eye on our social channels for latest releases and more information

 

…and much more – ESPN Player brings you events when they happen, so keep an eye on ESPNPlayer.com, and social channels, for updates.

Please note: ESPN Player does not offer all sports that you would find on any other ESPN platform. If the sport you want to watch is not listed in the schedules then it is not available on ESPN Player

Can I watch ESPN Player in my country?

ESPN Player is available across Europe, Middle East & Africa only. ESPN Player is not available in USA or Canada. 

Please see the sport channel specific FAQs for country availability.


Certain NCAA content is blocked in some Middle Eastern countries. See NCAA help for more information

The Verizon IndyCar Series cannot be viewed in UK, France or Italy . 


 

How does the 7 day free trial work?

A 7 day free trial is available on a selection of ESPN Player subscriptions.  The free trial will be detailed in the pass description and during the purchase process.

Payment will be taken seven days after you subscribe and provide your payment details, unless you cancel before the end of the trial. You will need to enter your card details at the time of subscribing, but payment will be taken 7 days after this date.  You can cancel via the 'my account' section to end the free trial at any time, when cancelled, access to watch content is removed immediately. Your first payment will be taken on the morning of the 7th day (Eastern Time) of the free trial, so if you do not wish to be charged you must cancel before that time.

7 day free trial are only available to new customers, if you have previously been a customer on ESPN Player you will not be eligible for the free trial.
 

On what devices can I watch ESPN Player?

ESPN Player is available online via ESPNPlayer.com plus as a downloadable app on iPad, iPhone and Android Mobile.  You can cast via AirPlay on iPhone & iPad App, whilst you can cast via ChromeCast or AirPlay on the Android Mobile App.

To access ESPN Player on your device simply visit the app store (App Store or Google Play) and find the ESPN Player app. If you are an EXISTING customer please use your ESPN Player username and password to log-in and access your account. If you are a NEW customer please subscribe to ESPN Player by visiting www.espnplayer.com on your internet browser.  Once subscribed, launch the downloaded ESPN Player app on your mobile and enter your username and password to log-in and access your account.

Once you have downloaded your ESPN Player app, use your ESPN Player username and password to log-in and access your account. You must purchase your pass via a web browser (there is currently no in-app purchase). 

Please note, the ESPN Player App is not available in the U.S. version of the Apple App Store. To download the iPad or iPhone app your device App Store location must be set to Europe/ UK. ESPN Player cannot be held responsible if your iPad or iPhone cannot download the app due to your App Store location.  For guidance on how to change your App Store location please click here.


 

How else can I watch ESPN Player?

ESPN Player does not block connection by HDMI. You can connect your laptop to any TV by a HDMI cable. 

ESPN Player is also compatible across multiple browsers, if using Google Chrome (on your computer) you can Chromecast ESPN Player to your TV, plus all apps are AirPlay compatible for Apple TV. 


 

What languages does ESPN Player support?

All video, audio and text content on ESPN Player is currently in English. Some content, usually the most popular events (such as College Football Playoff or March Madness) will be available with additional language commentary. When another language is available on commentary this will be on ESPN Player as a separate feed, clearly noting the language of commentary on the title of the event.

How do I sign up to a subscription package to watch live and on-demand events?

To sign up to any of the packages available, simply select one of the pricing boxes on the relevant sports pages (e.g. NCAA College Pass) or click on the 'Sign Up' button at the top right of any page. 

If you are already a registered user, simply click 'Sign In' at the top of the player or on any slide and enter your username and password. 

 

How do I pay?

ESPN Player accepts Visa and MasterCard payments in various currencies. Please ensure that during the sign up procedure you enter all required details and remember your username and password (these will be emailed to you upon confirmation of payment). 

Some passes automatically recur. Make sure you read the pass information carefully as no refunds will be made on recurring payments due to being unaware of the subscription terms.

Paypal is currently not available as a payment option.

 

Can I get a refund?

There are no refunds for ESPN Player subscriptions. As per the terms of use of the ESPN Player service, payments are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation however, you will continue to have access to the service through to the end of your current billing period.

 

How do I unsubscribe/ cancel my subscription from ESPN Player?

If you wish to unsubscribe from an ESPN Player pass, please go to the 'My Account' pages on www.espnplayer.com (desktop version) to cancel your subscription under the 'My Subscription' section.  

If there are any problems with your cancellation request, a member of our team will contact you. If you wish to cancel via email, please contact support@espnplayer.com. In order for your enquiry to be dealt with efficiently, please provide your name, relevant account information and the reason you wish to unsubscribe – the email must be sent from the same email held on your account. 


If you are on a recurring pass, you must inform an agent of your intent to cancel at least three working days before your subscription renewal date is due to ensure that no automated payment is taken. 

If you are cancelling a recurring pass, then your subscription will be cancelled as of the next billing date (you will still have access up to when your next payment would have been due).

 

How many devices can I use my log-in on?

You can use your log in on as many devices as you wish, but you can only log in to two devices simultaneously. This means, for example, you can watch one game on your iPad and one on your laptop. If you are logged in to more than two devices you will see an on-screen warning and you will be logged out of your account.

 

Can I buy a pass to start in the future?

At the moment this facility is unavailable. As soon as the transaction is made, your pass is active and will last for the duration of the pass type (24 hours, 1 month or 12 months).

 

I was looking for WatchESPN or ESPN3, why have I ended up on ESPN Player?

WatchESPN and ESPN3 are only available when you are accessing the service from within the United States of America. You cannot use these services outside of the U.S. - ESPN Player is ESPN’s online streaming platform for Europe, Middle East and Africa. 

ESPN Player does not have the same sports/ events or content that you may find on WatchESPN or ESPN3, so please check the ESPN Player schedules and channel FAQs. ESPN Player will not issue refunds for purchases made from users expecting to see content that would be available on WatchESPN, ESPN3 or any other ESPN network from U.S. 

You cannot use your WatchESPN or ESPN3 account details for ESPN Player access. 

After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?

Try closing your browser and log back in. If this fails to help, push ‘ctrl’ and ‘F5’ together on your browser to force the browser to refresh (or close the app fully on TV or iPad). If this does not work, the issue may be related to a web browser media player plugin issue, follow these steps to resolve:
First step, uninstall Adobe Flash Plugin.  On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.  On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall.  Once you have removed Adobe Flash, restart your computer and finally, reinstall Flash directly from Adobe's website
System/Technical Requirements
Before purchasing a pass on ESPN Player please take a moment to review our system requirements. 

Minimum Windows Requirements
Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
Microsoft Windows XP SP2 or Microsoft Windows Vista.
Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above
Adobe Flash Player 9.0.124.0 or above.
Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
Free hard disk space: 300 MB.
Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements
PowerPC G3 600 MHz
Pentium III 1GHz
Mac OS X 10.4+
Macromedia Flash Player 9
Firefox v1.5+
Flip4Mac v2.0+ 
Internet connection bandwidth: 800 kbps (DSL/Cable or higher) minimum, or higher recommended.
Free hard disk space: 300 MB.
Video adapter and monitor: Super VGA (1024x768) or higher.


 

Contact Us

If you have any questions or comments, please contact a member of our Customer Service Team who will be happy to help using one of the following services:

Contact us to talk live to a member of our customer service team.
Offline Email – Please email us at support@espnplayer.com. You should receive a response within 12 business hours.

PLEASE NOTE OUR HOURS OF SERVICE: 

Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
Offline Email: 10 hours per day between the hours of 2am – Midday (EST) / 7am – 5pm (GMT)