What is ESPN Player?
ESPN Player is a live and on-demand streaming service showing premium
and exclusive sporting action for the European, Middle East and African
audience. You can watch thousands of events instantly on a range of
internet-connected devices including PC/Mac, iPad and iOS and Android
choose your favourite sports and buy a pass that suits you. ESPN
Player is available in countries across Europe, Middle East and Africa.
Please check the sport channel-specific FAQs for further country and
pricing details (access per country may differ per sport channel). ESPN
Player is available on a subscription basis, with annual passes, monthly
passes and day/ event passes available.
What sports are available on ESPN Player?
NCAA College Sports
– U.S. college sports including College Football, Basketball, Lacrosse,
Ice Hockey, Volleyball, Athletics, Soccer, Baseball and Softball.
– ESPN Player’s multi-sport channel, streaming a diverse mix of
sports programming live and on-demand. Including X-Games, World Series
of Poker and much more. Check the schedules to see what sport is coming
IndyCar Series – Every single race from the Verizon IndyCar Series.
much more – ESPN Player brings you events when they happen, so keep an
eye on ESPNPlayer.com, and social channels, for updates.
What countries is ESPN Player available in?
ESPN Player is available across Europe, Middle East & Africa only. ESPN Player is not available in USA or Canada.
Please see the sport channel specific FAQs for country availability.
NCAA cannot be viewed in Sub-Saharan Africa or Italy.
The Verizon IndyCar Series cannot be viewed in UK, France, Italy or Sub-Saharan Africa.
How does the 7 day free trial work?
7 day free trial is available on a selection of passes. The free
trial will be detailed in the pass description and during the purchase
will be taken seven days after you subscribe and provide your payment
details, unless you cancel before the end of the trial. You will
need to enter your card details at the time of subscribing, but payment
will be taken 7 days after this date. You can cancel via the 'my
account' section to end the free trial at any time, when cancelled
access to watch content is removed immediately. Your first payment
will be taken on the morning of the 7th day (Eastern Time) of the free
trial, so if you do not wish to be charged you must cancel before that
day free trial are only available to new customers, if you have
previously been a customer on ESPN Player (in the last 12 months) you
will not be eligible for the free trial.
Can I watch ESPN Player on my computer?
Yes. Simply visit www.espnplayer.com, select your favourite sports
channel and subscribe to one of the subscription packages available.
Can I watch ESPN Player on my iPad?
Yes. ESPN Player is available, as a downloadable app, in the iPad App Store.
Please note, the ESPN Player App is not available in the U.S. version of the App Store.
To download the iPad app, if you have the U.S. version of the App
store, you must first switch your app store location to Europe/ UK. ESPN
Player cannot be held responsible if your iPad cannot download the app
due to your App Store location.
you have downloaded your ESPN Player app, use your ESPN Player username
and password to log-in and access your account. You must purchase your
pass via a web browser (there is currently no in-app purchase).
Can I watch ESPN Player on my mobile?
Yes. ESPN Player is available as an iOS and Android Mobile app.
access ESPN Player on your mobile simply visit the app store of your
device and find the ESPN Player app. If you are an EXISTING customer
please use your ESPN Player username and password to log-in and access
your account. If you are a NEW customer please subscribe to ESPN Player
by visiting www.espnplayer.com on your internet browser. Once
subscribed, launch the downloaded ESPN Player app on your mobile and
enter your username and password to log-in and access your account.
How else can I watch ESPN Player?
ESPN Player does not block connection by HDMI. You can connect your laptop to any TV by a HDMI cable.
ESPN Player is also compatible across multiple browsers, if using
Google Chrome (on your computer) you can ChromeCast ESPN Player to your
TV, plus all apps are AirPlay compatible for Apple TV.
What languages does ESPN Player support?
video, audio and text content on ESPN Player is currently in English.
Some content, usually the most popular events (such as College
Football Playoff or March Madness) will be available with additional
language commentary. When another language is available on commentary
this will be on ESPN Player as a separate feed, clearly noting the
language of commentary on the title of the event.
How do I sign up to a subscription package to watch live and on-demand events?
sign up to any of the packages available, simply select one of the
pricing boxes on the relevant sports pages (e.g. NCAA College Pass) or
click on the 'Sign Up' button at the top right of any page.
If you are already a registered user, simply click 'Sign In' at the top
of the player or on any slide and enter your username and password.
How do I pay?
Player accepts Visa and MasterCard payments in various currencies.
Please ensure that during the signup procedure you enter all the
required details and remember your username and password (these will be
emailed to you upon confirmation of payment).
Some passes automatically recur.
Make sure you read the pass information carefully as no refunds will be
made on recurring payments due to being unaware of the subscription
Paypal is currently not available as a payment option.
Can I get a refund?
of the ESPN Player service, payments are non-refundable and there are no
refunds or credits for partially used periods. Following any
cancellation, however, you will continue to have access to the service
through to the end of your current billing period.
How do I unsubscribe/ cancel my subscription from ESPN Player?
If you wish to unsubscribe from a ESPN Player pass, please go to the My Account pages on www.espnplayer.com (desktop version) to cancel your subscription under the My Subscription section.
there are any problems with your cancellation request, a member of our
team will contact you. If you wish to cancel via email, please contact firstname.lastname@example.org. In
order for your enquiry to be dealt with efficiently, please provide
your name, relevant account information and the reason you wish to
unsubscribe – the email must be sent from the same email held on your account.
you are on a recurring pass, you must inform of your intent to cancel
at least three working days before your subscription renewal date is due
to ensure that no automated payment is taken.
you are cancelling a recurring pass, then your subscription will be
cancelled as of the next billing date (you will still have access up to
when your next payment would have been due).
How many devices can I use my log-in on?
can use your log in on as many devices as you wish, but you can only
log in to two devices simultaneously. This means, as an example, you can
watch one game on your iPad and one on your laptop. If you are logged
in to more than two devices you will see an on-screen warning and you
will be logged out of your account.
Can I buy a pass to start in the future?
the moment this facility is unavailable. As soon as the transaction is
made, your pass is active and will last for the duration of the pass
type (24 hours, 7 days or 12 months).
I was looking for WatchESPN or ESPN3, why have I ended up on ESPN Player?
and ESPN3 are only available when you are accessing the service from
within the United States of America. You cannot use these services
outside of the U.S. - ESPN Player is ESPN’s online streaming platform
for Europe, Middle East and Africa.
Player does not have the same sports/ events or content that you may
find on WatchESPN or ESPN3, so please check the ESPN Player schedules
and channel FAQs. ESPN
Player will not issue refunds for purchases made from users expecting
to see content that would be available on WatchESPN, ESPN3 or any other
ESPN network from U.S.
You cannot use your WatchESPN or ESPN3 account details for ESPN Player access.
After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?
closing your browser and log back in. If this fails to help, push
‘ctrl’ and ‘F5’ together on your browser to force the browser to refresh
(or close the app fully on TV or iPad). If this does not work, the
issue may be related to a web browser media player plugin issue, follow
these steps to resolve:
First step, uninstall Adobe Flash Plugin. On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS. On
a Mac, drag Adobe Flash Player from applications to your Trash; or use
Finder to locate Adobe Flash Player install manager, and uninstall.
Once you have removed Adobe Flash, restart your computer and finally, reinstall Flash directly from Adobe's website
Before purchasing a pass on ESPN Player please take a moment to review our system requirements.
Minimum Windows Requirements
Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
Microsoft Windows XP SP2 or Microsoft Windows Vista.
Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above
Adobe Flash Player 126.96.36.199 or above.
Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
Free hard disk space: 300 MB.
Video adapter and monitor: Super VGA (1024x768) or higher.
Minimum Mac Requirements
PowerPC G3 600 MHz
Pentium III 1GHz
Mac OS X 10.4+
Macromedia Flash Player 9
Internet connection bandwidth: 800 kbps (DSL/Cable or higher) minimum, or higher recommended.
Free hard disk space: 300 MB.
Video adapter and monitor: Super VGA (1024x768) or higher.
you have any questions or comments, please contact a member of our
Customer Service Team who will be happy to help using one of the
Online Live Chat – Please click here to talk live to a member of our customer service team.
Offline Email – Please email us at email@example.com. You should receive a response within 12 business hours.
PLEASE NOTE OUR HOURS OF SERVICE:
Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
Offline Email: 10 hours per day between the hours of 2am – Midday (EST) / 7am – 5pm (GMT)