ESPN Player Help / FAQ
Contents

 

» Frequently Asked Questions
» System/Technical Requirements
» Contact Us

FREQUENTLY ASKED QUESTIONS

» What is ESPN Player?
» Where is ESPN Player available?
» Can I watch ESPN Player on my computer?
» Can I watch ESPN Player on my Tablet?
» Can I watch ESPN Player on an internet connected 'Smart' TV?
» What languages does ESPN Player support?
» How do I sign up to a package to watch live and on-demand games?
» How do I pay?
» How do I unsubscribe from ESPN Player?
» After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?

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What is ESPN Player?

ESPN Player is the home of ESPN's live and on demand streaming content. From US College sports to motor racing and extreme sports, ESPN Player is the home to the best sports action online and on tablet. This version of ESPN Player is available in most countries around the world on a subscription basis, with season, monthly recurring and day passes all available (check the channel-specific FAQs for further territory and pricing details).

 

Where is ESPN Player available?

ESPN Player is available in Europe (excluding Italy), the Middle East, Africa, South America (excluding Brazil, Chile and Mexico) and Australasia (excluding Australia and New Zealand).

ESPN Player is not available in the following countries:
North America: US (WatchESPN & ESPN 3 is available in the US)
Canada (TSN is available in Canada)
Asia: Bangladesh, Bhutan, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Laos, Macau, Malaysia, Maldives, Micronesia, Mongolia, Myanmar, Nepal, New Caledonia, North Korea, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam. An alternative ESPN Player service exists in these countries.

 

Can I watch ESPN Player on my computer?

Yes. Simply visit www.espnplayer.com, select your favourite sports channel and subscribe to one of the subscription packages available.

 

Can I watch ESPN Player on my Tablet?

Yes. ESPN Player is available on Apple iPAD tablets. Here’s how to access ESPN Player on your iPAD:

   1. Simply download the FREE ESPN Player application from the iTunes store, then:

   2. If you are an EXISTING customer:
       a. Please use your ESPN Player username and password to log-in and access your account

   3. If you are a NEW customer:
       a. Please subscribe to ESPN Player by visiting www.espnplayer.com on your internet browser either via your iPAD or your PC / Laptop
       b. Launch the downloaded ESPN Player app on your iPAD and enter your username and password to log-in and access you account

You can now choose watch ESPN Player on either your Computer or your iPAD.

 

Can I watch ESPN Player on an internet connected 'Smart' TV?

Coming soon.

 

What languages does ESPN Player support?

All video, audio and text content on ESPN Player are currently in English.

 

How do I sign up to a package to watch live and on-demand games?

To sign up to any of the packages available, simply select one of the pricing boxes on the relevant pages or click on the 'Sign Up' button at the top right of any page. If you are already a registered user, simply click 'Sign In' at the top of the player or on any slide and enter your username and password.

 

How do I pay?

ESPN Player accepts Visa and MasterCard credit card payments across the world. Please ensure that during the signup procedure you enter all the required details and remember your username and password(these will be emailed to you upon confirmation of payment).

 

How do I unsubscribe from ESPN Player?

If you wish to unsubscribe from ESPN Player, please email one of our Customer Service Team at support@espnplayer.com.

You should receive acknowledgement of receipt of your email within 12 business hours from when it was received. Once your cancellation request has been completed, you will receive a confirmation from our Customer Service Team. If there are any problems with your cancellation request, a member of our team will contact you.

In order for your enquiry to be dealt with efficiently, please provide your name, relevant account information and the reason you wish to unsubscribe.

 

After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?

This may be related to a web browser media player plugin issue, follow these steps to resolve:
First step, uninstall Adobe Flash Plugin.
On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
Once you have removed Adobe Flash, ***restart your computer***
Finally, download/install Flash directly from Adobe's website:http://get.adobe.com/flashplayer/

 

System/Technical Requirements

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Before purchasing ESPN PLAYER please take a moment to review our System Requirements.

Minimum Windows Requirements

  • Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
  • Microsoft Windows XP SP2 or Microsoft Windows Vista.
  • Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above:
          - IE: http://www.microsoft.com/ie
          - Firefox: http://www.mozilla.com/firefox
  • Adobe Flash Player 9.0.124.0 or above:  http://www.adobe.com/products/flash/about/
  • Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
  • Free hard disk space: 300 MB.
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

 

Contact Us

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If you have any questions or comments, please contact a member of our Customer Service Team who will be happy to help using one of the following services:

Online Live Chat – Please click here to talk live to a member of our customer service team.

Offline Email Please email us at support@espnplayer.com or click here to email a member of our Customer Service Team. You should receive a response within 12 business hours.



PLEASE NOTE OUR HOURS OF SERVICE:

  • Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
  • Offline Email: 10 hours per day between the hours of 2am – Midday (EST) / 7am – 5pm (GMT)