What is the ESPN 5 Player?

ESPN 5 Player is a live and on-demand streaming service showing premium and exclusive sporting action for fans in the Philippines You can watch exciting sports events instantly on a range of internet-connected devices including PC/Mac, iPad and iOS and Android Mobile phones. The ESPN 5 Player is available on a monthly subscription basis.


 

What sports are available on ESPN 5 Player?

NCAA College Sports
Watch over 5,000 college sports games LIVE & on-demand of the regular seasons from College Basketball including March Madness and Final Four Championship, College Football, Lacrosse, Baseball and much more.

X Games
A thrilling display of the very best athletes in extreme sports, X Games will see 4 editions in 2018. Aspen and Norway play host to the winter edition; whilst the two summer counterparts will reside in Minneapolis and Sydney.

IndyCar Series
Every single race LIVE & on-demand from the Verizon IndyCar Series, including driver cams and comprehensive coverage of Indy500

...and much more coming soon - we will continue to add content to ESPN 5 Player through-out the season.

Please note: ESPN Player does not offer all sports that you would find on other ESPN platforms. If the sport you want to watch is not listed in the schedules then it is not available on ESPN Player

What country can I access ESPN 5 Player from?

Your can access the ESPN 5 Player in the Phillipines only


On what devices can I watch ESPN 5 Player?

ESPN 5 Player is available online via www.espnplayer.com/ESPN5 plus as a downloadable app on iPad, iPhone and Android Mobile.  You can cast via AirPlay on iPhone & iPad App, whilst you can cast via ChromeCast or AirPlay on the Android Mobile App.

To access ESPN 5 Player on your device simply visit the app store (App Store or Google Play) and find the ESPN Player app. If you are an EXISTING customer please use your ESPN Player username and password to log-in and access your account. If you are a NEW customer please subscribe to ESPN Player by visiting www.espnplayer.com/ESPN5 on your internet browser.  Once subscribed, launch the downloaded ESPN Player app on your mobile and enter your username and password to log-in and access your account.

Once you have downloaded your ESPN Player app, use your ESPN Player username and password to log-in and access your account. You must purchase your pass via a web browser (there is currently no in-app purchase). 


 

How else can I watch ESPN 5 Player?

ESPN Player does not block connection by HDMI. You can connect your laptop to any TV by a HDMI cable. 

ESPN Player is also compatible across multiple browsers, if using Google Chrome (on your computer) you can Chromecast ESPN Player to your TV, plus all apps are AirPlay compatible for Apple TV. 


 

How do I redeem my promotional coupon code?

If you have a promotional coupon code, you can enter the code upon registration (on the second page of registration). These coupons can be used to enjoy free access to ESPN 5 Player for a set timeframe (outlined when the promotional code was received). Please note, once your free period has concluded you will be charged a monthly fee unless cancelled before hand.

What should I do if my promotional code does not work?

If your promotional coupon does not work, please contact the third party who supplied this to you

What languages does ESPN Player support?

All video, audio and content on ESPN 5 Player is currently in English. Some content, usually the most popular events (such as College Football Playoff or March Madness) will be available with additional language commentary. When another language is available on commentary this will be on ESPN Player as a separate feed, clearly noting the language of commentary on the title of the event.

How do I sign up to a subscription package to watch live and on-demand events?

To sign up to any of the packages available, simply select one of the pricing boxes on the relevant sports pages (e.g. NCAA College Pass) or click on the 'Sign Up' button at the top right of any page. 

If you are already a registered user, simply click 'Sign In' at the top of the player or on any slide and enter your username and password. 

 

How do I pay?

ESPN Player accepts Visa and MasterCard payments. Please ensure that during the sign up procedure you enter all required details and remember your username and password (these will be emailed to you upon confirmation of payment). 

Some passes automatically recur. Make sure you read the pass information carefully as no refunds will be made on recurring payments due to being unaware of the subscription terms.

Paypal is currently not available as a payment option.

 

Can I get a refund?

There are no refunds for ESPN Player subscriptions. As per the terms of use of the ESPN Player service, payments are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation however, you will continue to have access to the service through to the end of your current billing period.

 

How do I unsubscribe/ cancel my subscription from ESPN Player?

If you wish to unsubscribe from an ESPN Player pass, please go to the 'My Account' pages on www.espnplayer.com (desktop version) to cancel your subscription under the 'My Subscription' section.  

If there are any problems with your cancellation request, a member of our team will contact you. If you wish to cancel via email, please contact support@espnplayer.com. In order for your enquiry to be dealt with efficiently, please provide your name, relevant account information and the reason you wish to unsubscribe – the email must be sent from the same email held on your account. 


If you are on a recurring pass, you must inform an agent of your intent to cancel at least three working days before your subscription renewal date is due to ensure that no automated payment is taken. 

If you are cancelling a recurring pass, then your subscription will be cancelled as of the next billing date (you will still have access up to when your next payment would have been due).

 

How many devices can I use my log-in on?

You can use your log in on as many devices as you wish, but you can only log in to two devices simultaneously. This means, for example, you can watch one game on your iPad and one on your laptop. If you are logged in to more than two devices you will see an on-screen warning and you will be logged out of your account.

 

Can I buy a pass to start in the future?

At the moment this facility is unavailable. As soon as the transaction is made, your pass is active and will last for the duration of the pass type.

 

I was looking for WatchESPN or ESPN3, why have I ended up on ESPN Player?

WatchESPN and ESPN3 are only available when you are accessing the service from within the United States of America. You cannot use these services outside of the U.S. - ESPN Player is ESPN’s online streaming platform for Europe, Middle East, Africa and parts of Asia. 

ESPN Player does not have the same sports/ events or content that you may find on WatchESPN or ESPN3, so please check the ESPN Player schedules and channel FAQs. ESPN Player will not issue refunds for purchases made from users expecting to see content that would be available on WatchESPN, ESPN3 or any other ESPN network from U.S. 

You cannot use your WatchESPN or ESPN3 account details for ESPN Player access. 

After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?

Try closing your browser and log back in. If this fails to help, push ‘ctrl’ and ‘F5’ together on your browser to force the browser to refresh (or close the app fully on TV or iPad). If this does not work, the issue may be related to a web browser media player plugin issue, follow these steps to resolve:
First step, uninstall Adobe Flash Plugin.  On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.  On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall.  Once you have removed Adobe Flash, restart your computer and finally, reinstall Flash directly from Adobe's website
System/Technical Requirements
Before purchasing a pass on ESPN Player please take a moment to review our system requirements. 

Minimum Windows Requirements
Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.
Microsoft Windows XP SP2 or Microsoft Windows Vista.
Internet Explorer 6.0 with Service Pack 2 or above, or Firefox 2.5 or above
Adobe Flash Player 9.0.124.0 or above.
Sufficient Internet connection bandwidth, 800kbps or higher for smooth playback experience.
Free hard disk space: 300 MB.
Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements
PowerPC G3 600 MHz
Pentium III 1GHz
Mac OS X 10.4+
Macromedia Flash Player 9
Firefox v1.5+
Flip4Mac v2.0+ 
Internet connection bandwidth: 800 kbps (DSL/Cable or higher) minimum, or higher recommended.
Free hard disk space: 300 MB.
Video adapter and monitor: Super VGA (1024x768) or higher.


 

Contact Us

If you have any questions or comments, please contact a member of our Customer Service Team who will be happy to help using one of the following services:

Contact us to talk live to a member of our customer service team.
Offline Email – Please email us at support@espnplayer.com. You should receive a response within 12 business hours.

PLEASE NOTE OUR HOURS OF SERVICE: 

Online live chat: 14 hours per day between the hours of Midday – 2am (EST) / 5pm – 7am (GMT)
Offline Email: 10 hours per day between the hours of 2am – Midday (EST) / 7am – 5pm (GMT)